Terms of service

Overview

Welcome to Ink & Loom. The terms "we", "us" and "our" refer to Ink & Loom. Ink & Loom operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalized shopping experience (the "Services"). Ink & Loom is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Our Return and Refund Policy and our Shipping Policy form part of these Terms.

Please read these Terms of Service carefully. They include important information about your legal rights and cover areas such as the content you upload for printing, warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

Section 1. Access and account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including browsing our store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address and your billing, payment and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign or license your account to any other person.

Section 2. Our products

Every product we sell is made to order. Your photo, text or design is printed on a blank product by our print partners only after you place your order. Nothing is kept in stock.

We have made every effort to represent our products accurately. However, colors and product appearance may differ from how they appear on your screen because of the device you use, its settings, and the difference between light on a screen and ink on fabric, ceramic, paper or metal. Small variations in print placement are normal for printed goods. Product photos and the previews shown in our design editor are computer generated mockups that illustrate the finished item; they are a close guide, not an exact rendering.

We do not warrant that the appearance or quality of any product will meet your expectations or be identical to how it is depicted or rendered in our store, except as set out in our Return and Refund Policy for items that arrive damaged, defective, misprinted or different from the preview you approved.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product that we offer to any person, geographic region or jurisdiction, on a case by case basis.

Section 3. Your designs and content

When you upload a photo or image, enter text, or otherwise create a design through the Services (your "Content"), you confirm that you own the Content or have permission to use it, and that it does not infringe anyone's copyright, trademark, right of publicity, privacy or other rights. Photos of other people must be used with their consent.

We do not print Content that is hateful, harassing, threatening, sexually explicit, illegal, or that uses logos, characters, artwork, brands or likenesses you do not have the right to use. We may decline, cancel and refund any order whose Content does not meet these rules, and we may report unlawful Content where required by law.

By submitting Content you grant us and our print partners a limited, non exclusive, royalty free, worldwide license to store, reproduce, adapt for printing and print the Content solely to produce, preview, deliver and support your order, including reprints and customer service. We do not sell your Content, use it in our marketing, or share it with anyone other than the partners who make and ship your order, unless you give us separate permission. We may keep a copy of your design and its preview for a limited time so you can reorder and so we can resolve any issue with your order.

You are responsible for the accuracy of your design. We print exactly what you approve in the preview, including spelling, capitalization, cropping and image quality. Low resolution images print soft. Please check every detail before you complete your order.

Section 4. Orders

When you place an order, you are making an offer to purchase. Ink & Loom reserves the right to accept or decline your order for any reason at its discretion, including for pricing errors, suspected fraud, or Content that violates Section 3. Your order is not accepted until we send the order confirmation email. We must receive and process your payment before your order is accepted.

Because every item is personalized and production starts quickly, you may cancel or change an order only within 24 hours of placing it. After that, production has usually begun and the order can no longer be edited or canceled. If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address or phone number provided at the time the order was placed, and any payment already taken will be refunded.

Your purchases are subject to replacement or refund solely in accordance with our Return and Refund Policy. Personalized items cannot be returned or exchanged for a change of mind or a wrong size.

You represent and warrant that your purchases are for your own personal, household, team or organizational use and not for commercial resale or export, unless we have agreed otherwise in writing, for example through a bulk order quote.

Section 5. Prices and billing

Prices are shown in US dollars. Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Quantity discounts apply automatically in the cart according to the tiers published on our Bulk and Team Orders page and may be changed or withdrawn at any time. We may offer promotions from time to time that are governed by terms separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our store, and to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct and complete, (ii) you are duly authorized to use the payment method for the purchase, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any. Payments are processed by Shopify Payments and the payment providers offered at checkout. We never see or store your full card details.

Section 6. Shipping and delivery

Production times and delivery estimates are described in our Shipping Policy. All production and delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Orders with several products may ship from different facilities and arrive in more than one package. Once we transfer products to the carrier, title and risk of loss pass to you, except that items lost in transit or delivered damaged are handled under our Return and Refund Policy.

Section 7. Intellectual property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, the design editor, and the design, selection and arrangement thereof, are owned by Ink & Loom, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws. Your own Content remains yours, subject to the license in Section 3.

These Terms permit you to use the Services for your personal, non commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent, other than the designs you create for your own orders. Except as expressly provided in these Terms, nothing grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright or other intellectual property of Ink & Loom, Shopify or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted are reserved by Ink & Loom.

Ink & Loom's names, logos, product and service names, designs and slogans are trademarks of Ink & Loom or its affiliates or licensors. You must not use such trademarks without the prior written permission of Ink & Loom. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. Product blanks and brand names such as Bella+Canvas, Gildan and Comfort Colors, and all other names, logos, product and service names, designs and slogans on the Services, are the trademarks of their respective owners.

Section 8. Optional tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control over or input into.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third party provider(s).

We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

Section 9. Third party links

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including any embedded third party functionality. We are not responsible for examining or evaluating the content or accuracy of any third party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third party websites, or your purchase or use of any products, services, resources or content on any third party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third party products and services should be directed to the third party.

Section 10. Relationship with Shopify

Ink & Loom is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Ink & Loom. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Ink & Loom, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Ink & Loom.

Section 11. Privacy policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services, including the photos and text in your designs, will be transmitted to and shared with Shopify and with the print partners and service providers who make, ship and support your order, some of which may be located in countries other than where you reside. Review our Privacy Policy for more details on how we, Shopify and our partners use your personal information.

Section 12. Feedback

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content other than your designs (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. Your designs are covered by Section 3, not by this section.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene material, or any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

Section 13. Errors, inaccuracies and omissions

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order. Any payment taken for a canceled order will be refunded in full.

Section 14. Prohibited uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others, including by ordering products that reproduce protected artwork, logos, characters or likenesses without permission; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or re use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any junk mail, chain letter, spam or similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Ink & Loom, Shopify, our print partners or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services, other than as permitted in Section 15; or (f) interfere with, bypass or circumvent the security or authorization features, robot exclusion headers or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

Section 15. Agents

15.1 This section (the "Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means any software or service that takes autonomous or semi autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.

15.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 15.4 below. In addition, no Agent may access, use or interact with the Services if we have requested that the Agent refrain from accessing, using or interacting with any service.

15.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.

15.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans; (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

Section 16. Termination

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Your Designs and Content, Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 17. Disclaimer of warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY INK & LOOM, INCLUDING IN OUR RETURN AND REFUND POLICY, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

Section 18. Limitation of liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL INK & LOOM, OUR PRINT PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. WHERE LIABILITY CANNOT BE EXCLUDED, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER.

Section 19. Indemnification

You agree to indemnify, defend and hold harmless Ink & Loom, Shopify, our print partners, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, including any claim that Content you submitted for printing infringes the rights of another person, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

Section 20. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 21. Waiver and entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 22. Assignment

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without consent or notice to you.

Section 23. Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States and the State of Texas, without regard to conflict of law rules. You and Ink & Loom consent to venue and personal jurisdiction in the federal and state courts located in Dallas County, Texas.

Section 24. Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 25. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. The version in effect when you place an order applies to that order.

We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 26. Contact information

Questions about the Terms of Service should be sent to us at ww8932@gmail.com.

Ink & Loom
ww8932@gmail.com
2705 Burgundy Trail, Rowlett, TX 75088
214 394 5942