Shipping policy

Every item is printed after you order it, so delivery has two parts: production time, then shipping time. Both are business days (Monday to Friday, excluding holidays) and both are estimates, not guarantees.

Production time

Most products are produced in 2 to 5 business days. T-shirts, sweatshirts, mugs and stickers are usually on the faster end. Framed prints, blankets, puzzles and some phone cases can take up to 7 business days, and busy periods such as November and December can add a few days. Production starts as soon as your order is confirmed, which is why orders can only be changed or canceled within 24 hours of placing them.

Shipping time after production

United States, standard shipping: 3 to 7 business days.
United States, economy shipping where offered: 4 to 8 business days.
United States, express shipping where offered: 2 to 3 business days.
Canada: 6 to 12 business days.
Rest of the world: 10 to 30 business days depending on the destination and customs.

Add production time to shipping time for the total. A typical US order arrives 5 to 12 business days after it is placed. Carriers can run late during peak seasons, severe weather and customs inspections, and we cannot speed up a package once it has shipped.

Where orders ship from

Our products are printed and shipped by our network of professional print partners. Orders for United States addresses are produced in US facilities whenever the product is available there. Products from other regions are produced at the nearest facility that makes them, which can add transit time.

Orders with several products

Different products are often made at different facilities, so an order with several items may arrive in more than one package, on different days, each with its own tracking number. You are charged once for shipping at checkout. If one package arrives before the others, please allow the full delivery window before contacting us.

Shipping costs

Shipping is calculated at checkout based on the products in your cart and the destination. Heavier and framed items, such as framed posters, blankets and puzzles, cost more to ship than apparel and drinkware. Any free shipping promotion applies only where the promotion says so.

Tracking

You will receive an email with a tracking link as soon as each package ships. Tracking can take 24 to 48 hours to show its first scan after the label is created. If you did not receive a shipping email within 7 business days of ordering, check your spam folder, then contact us with your order number.

Addresses

Please double check your shipping address before you place the order, including apartment or unit numbers. We can update an address within 24 hours of ordering; after that the label has usually been printed. Packages returned to the carrier because of an incomplete or incorrect address, or because they were refused or unclaimed, can be reshipped to a corrected address at your cost. Personalized items that come back to us cannot be refunded, because they cannot be resold.

Some products cannot ship to PO boxes, APO or FPO addresses or freight forwarders. If a product cannot ship to your address, checkout will tell you before you pay.

International orders

Import duties, taxes and customs fees are set by the destination country and are the responsibility of the recipient. They are not included in our prices or shipping charges, and the carrier may ask for payment before delivery. Refused international packages are not refunded. Some products are only available for delivery inside the United States; checkout shows what can ship to your country.

Lost, delayed or damaged packages

If tracking shows no movement for 10 business days, or no delivery well past the estimated date, contact us within 30 days of the estimated delivery date and we will send a free replacement or refund you. If tracking shows delivered but you cannot find the package, please check with household members, neighbors and your building's mail room, and allow 2 business days, since carriers sometimes scan packages before they are dropped off; then contact us and we will help. Packages that arrive damaged are handled under our Return and Refund Policy: send us photos within 30 days of delivery and we reprint or refund.