Every item in our store is made to order. Your design is printed on a blank product only after you place your order, so there is no stock to return it to. This policy explains what we can and cannot do, and it matches the policy of our print partners.
Damaged, defective, or wrong items
If your order arrives damaged, misprinted, with a manufacturing defect, or is not the item you ordered, we will make it right with a free replacement or a full refund. Contact us within 30 days of the delivery date and include a few photos that show the problem and the packaging. You do not need to send the item back.
Orders that never arrive
If tracking shows no movement or no delivery well past the estimated date, contact us within 30 days of the estimated delivery date and we will send a replacement or refund you. If the package was returned to the carrier because the address you entered was incomplete or incorrect, we can reship it at your cost.
What we cannot accept
Because each product is personalized and made just for you, we cannot accept returns or exchanges for a change of mind, a wrong size, or mistakes in the text, photo, or options you entered. Please check the preview, the spelling, and the size chart before you complete your order. We are happy to help you pick a size before you buy.
Cancellations and changes
You can cancel or change an order within 24 hours of placing it. After that, production has usually started and we can no longer edit or cancel it.
How refunds are paid
Approved refunds go back to your original payment method. Most banks post them within 5 to 10 business days.
How to reach us
Use the Contact page and include your order number, a short description, and photos if the item arrived damaged. We reply within one business day.