Refund policy

Every item we sell is made to order. Your photo and text are printed on a blank product only after you place your order, so there is no stock to return it to. This policy follows the reprint and refund terms of the print partners who make and ship our products.

Damaged, defective, misprinted or wrong items

Please inspect your order when it arrives. If it is damaged, has a printing or manufacturing defect, looks different from the preview you approved, or is not the item you ordered, we will replace it for free or refund you in full. Contact us at ww8932@gmail.com within 30 days of the delivery date with your order number and a few photos that show the problem and the packaging. You do not need to send anything back, and there is no return shipping to pay.

Orders that never arrive

If tracking shows no movement or no delivery well past the estimated date, contact us within 30 days of the estimated delivery date and we will send a replacement or refund you. If the package was returned to the carrier because the address you entered was incomplete or incorrect, we can reship it to a corrected address at your cost.

What we cannot accept

Because each product is personalized and made just for you, we cannot accept returns or exchanges for a change of mind, a wrong size, or mistakes in the text, photo or options you entered. Low resolution photos that print soft are printed as supplied. Please check the preview, the spelling and the size chart before you complete your order. We are glad to help you choose a size before you buy.

Gift cards cannot be returned or refunded.

Exchanges

We do not offer exchanges, because a personalized item cannot be resold. If your item arrived damaged, defective or wrong, we replace it under the section above. If you need a different size or design, place a new order.

Cancellations and changes

You can cancel or change an order within 24 hours of placing it by emailing ww8932@gmail.com with your order number. After that, production has usually started and the order can no longer be edited or canceled.

European Union 14 day cooling off period

The 14 day right of withdrawal for online purchases does not apply to goods made to a consumer's specifications or clearly personalized (Directive 2011/83/EU, Article 16(c)). Because every item in our store is printed with your own photo or text, it cannot be canceled or returned under the cooling off rules once production has started. Your rights for faulty or misdescribed goods are not affected: see the damaged, defective, misprinted or wrong items section above.

Refunds

Once we have reviewed your photos we will confirm whether a replacement or a refund has been approved, usually within one business day. Approved refunds go back to your original payment method. Most banks and card issuers post them within 5 to 10 business days. If more than 10 business days have passed since we approved your refund, contact us at ww8932@gmail.com.